How to Cancel an OrderUpdated a month ago

You may be able to cancel your order if it has not yet shipped. Follow the steps below.

1. Check if your order is eligible for cancellation

An order is usually eligible for cancellation if:

• Its status is Accepted in your Virtual Office / order history. 
• You contact us before the order has been processed (status: Shipped). 

⚠️ Once an order is processed, we can no longer cancel it. In that case, please follow our How to Return Your Order – LifePharm guide instead. 

2. Prepare your order information

Before contacting Customer Service, please have these details ready:

• Your full name
• The email address used for the order
• Your order number
• Whether you want to cancel the entire order or only specific items

Having this information ready helps us process your request faster.

3. Contact Customer Service to request cancellation

To cancel your order, contact our Customer Service Contact Information – LifePharm team.

When you contact us, please clearly state:

“I would like to cancel order #XXXXXX” 
and confirm whether the cancellation is full or partial.

Our team will check the status of your order and let you know if cancellation is still possible.

4. If your order has already shipped

If your order has already shipped (status: Shipped), we cannot cancel it. However, you still have options:

1. Allow the package to be delivered.
2. Follow our How to Return Your Order instructions to request a refund, according to our 60-Day Money Back Guarantee – LifePharm policy. 

👉 How to Return Your Order: How to Return Your Order – LifePharm

5. Auto-Delivery orders

If you want to cancel or change an upcoming Auto-Delivery:

• If it has not yet processed, you may be able to:
  • Edit or cancel it directly in your Virtual Office (see How to Edit or Cancel Auto-Delivery – LifePharm), or
  • Contact Customer Service Contact Information – LifePharm using the steps above.
• If an Auto-Delivery order has already been processed and shipped, please use the How to Return Your Order – LifePharm guide.

6. Refunds and payments

If your order is successfully cancelled:

• Payment method: Refunds are issued back to your original payment method.
• Timing: Refund processing time depends on your bank or card issuer. It may take 3 to 5 business days for the refund to appear on your statement.
• Promo codes & rewards points:
  • Promo codes used on the order may not be reusable, depending on the promotion’s terms.
  • Rewards points used are non-refundable according to our rewards policy.

If you have any questions about your refund, please contact Customer Service Contact Information – LifePharm.