How to Return Your OrderUpdated 7 months ago

Returns Policy for Preferred and Retail Customers
LifePharm's 100% Confidence Guarantee
LifePharm is committed to ensuring our customers are satisfied with their purchases. We offer a 60-day money-back guarantee through our IBOs (Independent Business Owners) to all Preferred and Retail Customers who buy LifePharm Products through an authorized channel.

Eligibility and Process

Eligibility: The 100% Confidence Guarantee is available on purchases made through Independent Business Owners (IBOs) and directly from LifePharm’s official website. (Unless prohibited by law)
Return Window: Customers have 60 days from the date of purchase to return the unused portion of the product to the IBO.
Container Limit: The 100% Confidence Guarantee is limited to one open container per order.
Refund Details: Customers will receive a full refund of the purchase price, minus shipping and handling fees.

Return Process for Customers

Contact the IBO or LifePharm Customer Service: To initiate a return, contact the IBO from whom the product was purchased or one of our customer service specialists. They will assist with the return process.
Return the Product: Send the unused portion of the product back to the IBO. Please sign and include the Retail Customer Order Form that the IBO provided at the time of purchase.

Return Process for IBOs

Returns from IBOs: If an IBO needs to return merchandise to LifePharm that was initially returned to them by a personal Retail Customer, the following conditions must be met:
- The returned product must be received by LifePharm within 10 days of the date on which the Retail Customer returned the merchandise to the IBO.
- The return must be accompanied by the signed Retail Customer Order Form that the IBO provided to the customer at the time of sale.

Procedures for All Returns

Return Authorization: All merchandise must be returned to LifePharm by the IBO who purchased it or whose customer made the purchase. To initiate a return, obtain a Return Merchandise Authorization (RMA) Number by calling the LifePharm Customer Service Department. The RMA Number must be clearly written on each package being returned. The RMA Number is valid for 10 business days from the date of issue.
Packaging and Shipping: Use proper shipping cartons and packing materials for returning products. It is recommended to use an economical, trackable shipping service. All returns must be shipped to LifePharm pre-paid; LifePharm does not accept shipping collect packages. The risk of loss during shipping for returned products is the responsibility of the IBO or customer. If the returned product is not received by LifePharm’s Distribution Center, the IBO or customer must trace their shipment.
Additional Requirements: No refund or replacement will be issued if these conditions are not met. Packages with quantities over 10 bottles must be returned within 60 days of purchase and must include any unopened and unprocessed promotional materials such as brochures or business cards.

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